Online casino safety

We make player safety our number one criteria when assessing online casinos.

We only accept trustworthy casinos in our listings, so if you find a casino through our service you can be assured of its security. However, it’s still worth familiarising yourself with the information in this section, which will help you stay safe online no matter where you choose to play.

Licensing

Every legitimate casino will present a seal from its licensing body on its website. Some licenses are considered more credible than others, with the authorities of Antigua & Barbuda, Malta, Costa Rica, Kahnawake and any European location (particularly Alderney) being the most dependable. Licencing information is usually displayed at the bottom of a casino’s homepage.

For more information about casino licensing click here.

Software

Most casinos do not create their own games. Rather, they host games from a number of software developers. This should be an important factor for all players because more and better software providers mean more and better games.

For more information about casino software click here.

Rogue casinos

A small minority of casino websites are determined to ruin everything for everyone. These brands are known to exploit players, deny winnings or conduct financial crimes up to and including money laundering and fraud.

For more information about rogue and blacklisted casinos click here.

Read terms and conditions carefully

Too often, gamblers plunge straight into playing at an online casino without reading the website’s terms and conditions. Whenever money is changing hands, it’s important to know exactly what you’re getting into.

A casino website’s terms and conditions should be easy to locate – if not, consider this a bad sign. We’d advise taking a moment to scan the whole document, but you should pay particular attention to the following:

General terms/terms of use or similar

These standard terms and conditions will include all of the casino’s basic ground rules. Here you will find information about registration, banking, accepted payment methods and how to opt out of your account. Most websites stipulate that any of their existing terms and conditions are subject to change without warning.

Bonus terms

These are the conditions attached to promotional offers from the casino. You can obtain more information about bonus conditions on our bonus terms and conditions page.

Betting/game rules

This will include information about maximum and minimum bets on all game types and maximum cash-outs. You will also be able to read up on the rules pertinent to different games and review the casino’s policy on suspected cheating.

Privacy policy

All casinos must state how any customer details will be used/protected, as well as informing users of any tracking software that might find its way onto their devices after registration.

FAQs

Every good casino website will offer FAQs that provide solutions to common queries/complaints. These should be your starting point for any issues.

Customer support

If you encounter any problems at an online casino that can’t be resolved by reading the website’s FAQs, the casino’s customer support team should be your next port of call.

Many websites offer a live chat function that allows users to type quick queries to a live operator. If not, look for a contact page, which should provide relevant contact details. The efficiency of the customer support teams at online casinos varies from site to site. Our reviews provide a customer support rating for all of our featured casinos.

For more information about customer support click here.